HomeAway

Reviews

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  I initiated a reservation for what appeared to be a beachfront residence and 2 hours later, began receiving emails from the owner of the property. I decided to contact the owner to review the rental agreement and to confirm some details about the property. I uncovered that my family and I would have to cross a busy street to reach the beach, which for us did not work. The owner was only defensive and tried to terminate the call, stating that she had to "pick up her daughter" and couldn't talk. She stated that there was a no refund policy and hung up. I contacted Home Away and received conflicting information from three different associates, one stating that the property information was misleading and a complaint would be filed, another stating that the property information was accurate and I had no recourse, and a third stating that I would have my funds applied to another property and not to worry. As I type this after two hours of deliberation and hold music, I sit with no resolution, no refund, and a weekend looming without a vacation. It would appear as though I have donated $1,200 to a property owner for no reason, having initiated a reservation that lasted a couple of hours, based on misleading and ambiguous information. The challenge with Home Away is that they have no policies in place to protect the paying client. NONE. Stay away-use another service.
  By Jay Allen Swillum, November 22, 2017

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