TruWest Credit Union - Legend Oaks

Reviews

• ★ ★ ★ ★ ☆
  Doing business with the people in the branch has been good, much better than having to deal with Truwest over the phone. The 4-star rating is based on this individual branch. The phone system used to be effective and you could reach a competent person quickly but no longer, you have to go through the most horrific automated phone menu and then maybe you'll reach someone competent...maybe. There's almost never a wait here to do banking and there's even bathrooms down the hall if you need them. Seriously, be careful having to deal with them over the phone, they couldn't even manage to call me back regarding a mortgage refinance after I made 4 phone calls. I have >800 credit score and been a member since the late 90's, guess they just didn't want the business. I keep most of my money elsewhere since their interest rates are quite low compared to other banks. They had one person that was there for a while that was not the brightest bulb and was aweful to deal with but they're gone now thank goodness. Their Christmas music selection stinks, I wish they'd stop playing it.
  By Alexworkstuff, June 08, 2017

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