Bank of America Financial Center

Reviews

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  Let me start by saying that I have been with Bank of America for 12 yrs. I am visiting from out of town and my bank card info was stolen. Customer Service was great OVER the phone. However I still needed to stop in an get a temp card. When I arrived only 1 personal banker was working. They had Luis a manager watch the front. When he came over to me another person who had fraud changes in her acct walked in and he offered to help her first. I told him I was here first and I'm not waiting behind anyone who came in after me, I'm on a time limit like everyone else. He told me "ok I guess your next" he also told me I needed to make an appt. I have never in my 12 yrs with the bank needed to make an appt to get a temp card lol. I asked for his manager and he said "I am one" lol I didn't ask for you...I asked for YOUR manager. Needless to say the teller helped me... Please work on your customer service...LITERALLY IT IS YOUR ONLY JOB.
  By Aemilya JanKari, September 06, 2017

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