Texas Farm Bureau Insurance

Reviews

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  I have been a member of Texas Farm Bureau Insurance for the past 18 years, carrying auto, home and life insurance with them. Up until the last year, we had really good customer service as well as claim service. Our problems started when my son got close to driving age. Farm Bureau took it upon themselves to raise our auto insurance premiums by adding our 15 year old son to our policy without our consent or even notifying us of their actions. My son had not even started his driver education course yet, therefore was not even driving. I tried numerous times to reach someone about the situation and they continued to put me into a voice mail and the premiums continued in the meantime. I got tired of leaving messages that were never returned, so I put my husband to work at calling them. This situation went on over a two month period, so we continued to pay our regular premiums less the additional the charges they added for our son. My husband was finally able to talk to a live person and he was told that we would have to pay the outstanding balance due on our son in order to keep our entire policy from cancelling. When my husband let him know that we would switch to another insurance company before paying for something we did not authorize nor need at the time, he finally offered another option that he would need to ask about. He said if we were going to get other insurance quotes, he wasn't even going to ask about it though, so of course my husband agreed not to get any other quotes. A few more days went by and he called back and said we could sign an exclusion form stating that our son was not driving and it would take a little bit, but then a credit would be issued. Sure enough, we eventually got a credit. With all of the poor customer service we received during this time, I continued to tell my husband that we should really look for another insurance company, because if the customer service is this bad, what are the claims going to be like if we have an accident. We continued to stay with them. Just in August, I made a simple mistake and accidentally paid our gas company the premium for our insurance because they were right next to each other on the online bill pay. I soon received a statement in the mail from Farm Bureau stating that our insurance had lapsed and we did not have car insurance effective as of August 18th. I immediately got online and checked out our banking payments and realized the mistake I had made. I had my husband call Farm Bureau the next day to find out what we needed to do to ensure our coverage was reissued. They lady he spoke with said she thought he could just make the payment and the policy would re-start. She said she would have someone call us though. We made the payment the same day he spoke with her. As usual, no one ever called us, so we assumed the policy was reissued. Today in the mail, I received a letter from Farm Bureau dated September 6th that they had received our payment and applied it to our policy but it was not enough to reissue our policy. They even sent us a small refund check back. So, for half a month, we have been driving around without insurance not even knowing it! We are so thankful that we did not have an accident as we had no idea we were uninsured all this time. They sure did take our money though, and gave us terrible customer service! Shame on you Texas Farm Bureau for treating such a longtime, good faithful policy holder of 18 years, like crap! I'm sorry I've sent so many clients your way over the years. I will make sure to enlighten the people I have sent your way as well as share the news of the poor customer service with people I encounter. I would be scared to know what the claim service is like these days!
  By Nik L, April 12, 2017

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