Timothy W Hald CPA

Reviews

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  Just to be up front, I never actually got to see Timothy. I had just moved to the area and had called to see if he was taking new clients. I had chosen him due to the proximity of my home. I have been using personal cpa's for my taxes for the last 20 years in 3 different states. My call was not answered the first time and I left a voice mail which was returned the next day. The woman on the phone told me what days and times were available, and I chose one. She did not ask for any of my information so I requested that she email me a reminder for our appointment. Her response was that I should just write it down. I explained that I was driving at the moment and could not. She then suggested that I choose a time for her to call me back, so I could write it down then. I asked that she call me in an hour and a half. Within 15 minutes she called me back and explained that she had a computer malfunction, and asked me to repeat my appointment to her. I finished my appointments, returned home, and awaited her call. I never received that phone call back from her. I also had questions for Timothy on what documents I should be bringing with me. Having just moved from out of state, with incomes coming from different locations, investments, my wife's finances, etc - my tax report is no 1040ez. The receptionist told me to just bring everything. My appointment was for today and should have been a few hours ago. I still have not heard from his office. I had already scheduled another appointment with another cpa. They sent me an email within minutes outlining our appointment, plus a list of all the most frequent documents to bring with me. They are also going to be calling me a day before our meeting to confirm our appointment, everything I'd expect from a professional office. I will never know Timothy so I cannot speak to his services, but if your receptionist cannot handle email or phone etiquette properly, why would I trust you with my taxes?
  By g vito, December 19, 2017

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