UFCU Downtown Financial Center

Reviews

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  So I came in 2 weeks ago on a Friday . I had walked from lavaca & 4th In this crazy heat . All I wanted to do was see about my options to open a serperate savings account to put aside money I couldn't touch& get a new chip card. I've had ufcu since 2012. And never had issues until this day. An employee named Herndez I believe treated me like I had stole someone's debit card or something. Asking me my social and other odd questions even tho I had my Id and card and I know for a fact I'm in their system . I'm normally greeted walking in. But again this was not my usual location. I felt profiled and judged to say the least. I'm sure I looked a mess from walking all that way in the heat or whatever . He didn't make any actions on my account nor helped me view my options. I just landed a job at Apple and was really wanting to looking into building a better savings but he clearly took me as a criminal to something. But it took me a while to get around to write this review, I wanted to call in several times or even show up and ask him face to face why he treated me so bad when I've been with ufcu faithfully for years. I'm finding a new credit union solely on this treatment
  By Ashlee Etheridge, July 10, 2017

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